Shipping Policy

DELIVERY LOCATIONS

Mr Stacky Australia make deliveries Australia wide.   We ship via courier, unless Australia post is required (for example shipment to a PO Box)

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.  Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at admin@mrstacky.com.au

DELIVERY TIMES

Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

Should fulfillment of any order or contract be prevented or delayed by an act of God, war, blockade, revolution, government action to restrict energy or any other essential to the growing and harvesting of the crops, prohibition of exports or imports, riots, strikes, lockouts, fires and/or detention at sea or any other contingency beyond our control, we shall not be held responsible for any loss and/or damages thereby.

FREE Shipping Policy

On Free Shipping items, If shipping costs reach over 30% of the sales price, customer will be asked to pay remaining fees or given an option to cancel the order for a full refund. This will typically happen for items sold to areas such as New Zealand, Perth, Darwin or Cairns.